Refund Policy

At Natulogique, we are committed to providing high-quality skincare products. Due to the nature of personal care items, please review our return policy carefully.
 

1. Returns Eligibility

For hygiene and safety reasons, we do not accept returns/refunds on opened or used skincare products.

We only accept returns/refunds under the following conditions:

• The item was damaged during shipping

• The wrong item was received

• The product is unused and unopened (factory sealed)

Return requests must be submitted within 14 days of delivery.

2. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

We will review your request and provide a replacement or refund if approved.

3. Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare products

• Items marked as final sale

• Gift cards

• Products returned without prior approval

4. Refund Process

Once your return is received and inspected (if applicable), we will notify you of approval or denial.

If approved:

• Refunds are issued to the original payment method

• Please allow 5–10 business days for your bank to process the refund

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges. If eligible, you may return an unopened product and place a new order.

6. Chargebacks & Fraud Prevention

Natulogique reserves the right to dispute chargebacks for delivered products. We maintain shipping confirmations and tracking records to prevent fraudulent claims.

7. Contact Us

To request a return, please contact us from our Contact Page

Please do not send items back without prior approval.